Overview
Use alerts and notifications to monitor critical billing events, usage thresholds, and customer activity. Vayu provides multiple notification channels including email, Slack, and in-app alerts to keep your team informed.Notification channels
Email notifications
Receive email alerts for important billing events:- Tier crossing - Get notified when a customer’s usage crosses into a new pricing tier
- Commitment thresholds - Alerts when customers approach or exceed their commitment amounts
- Invoice events - Notifications for invoice generation, approval, and payment status
- Usage anomalies - Alerts for unusual usage patterns or spikes
Slack notifications
Connect Vayu to your Slack workspace to receive real-time alerts in designated channels. Slack notifications provide:- Instant visibility for time-sensitive events
- Team collaboration on billing issues
- Centralized notification management
- Customizable channel routing
In-app alerts
View notifications directly within the Vayu platform:- Tier usage alerts - When usage passes the last configured tier, prompting you to adjust settings
- Action required - Notifications for invoices pending approval or sync issues
- System updates - Important platform changes or maintenance notifications
Configuring alerts
To set up notifications:- Navigate to Settings
- Go to Notifications
- Select your preferred notification channels
- Configure alert types and thresholds
- Add recipient email addresses or Slack channels
- Save your notification preferences
Alert types
Usage-based alerts
Monitor customer consumption patterns:- Tier crossing - Customer moves to a different pricing tier
- Usage threshold - Consumption reaches a specified percentage of commitment
- Overage detection - Usage exceeds contracted amounts
- Last tier exceeded - Usage surpasses the highest configured tier
Billing alerts
Stay informed about billing cycle events:- Invoice generated - New invoice created for a customer
- Invoice approved - Invoice ready for sync to ERP
- Payment received - Customer payment processed
- Payment overdue - Invoice past due date
System alerts
Operational notifications:- Sync failures - Issues syncing data to ERP systems
- Integration errors - Problems with connected systems
- Data quality issues - Missing or inconsistent billing data
Managing notifications
Notification preferences
Customize which events trigger notifications and who receives them. You can:- Enable or disable specific alert types
- Set different recipients for different alert categories
- Configure notification frequency (immediate, daily digest, weekly summary)
- Define custom thresholds for usage-based alerts
Notification history
View past notifications to track:- When alerts were sent
- Which events triggered notifications
- Who received the alerts
- Actions taken in response
Best practices
- Set appropriate thresholds - Configure alerts that provide actionable information without overwhelming your team
- Route strategically - Send different alert types to the appropriate teams (billing, customer success, finance)
- Test notifications - Verify alerts are working correctly before relying on them for critical events
- Review regularly - Periodically assess which alerts are valuable and adjust accordingly
- Document responses - Create runbooks for common alert scenarios to ensure consistent handling