> ## Documentation Index
> Fetch the complete documentation index at: https://guide.withvayu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alerts and Notifications

> Configure alerts to stay informed about important billing events and customer activity

## Overview

Use alerts and notifications to monitor critical billing events, usage thresholds, and customer activity. Vayu provides multiple notification channels including email, Slack, and in-app alerts to keep your team informed.

## Notification channels

### Email notifications

Receive email alerts for important billing events:

* **Tier crossing** - Get notified when a customer's usage crosses into a new pricing tier
* **Commitment thresholds** - Alerts when customers approach or exceed their commitment amounts
* **Invoice events** - Notifications for invoice generation, approval, and payment status
* **Usage anomalies** - Alerts for unusual usage patterns or spikes

### Slack notifications

Connect Vayu to your Slack workspace to receive real-time alerts in designated channels. Slack notifications provide:

* Instant visibility for time-sensitive events
* Team collaboration on billing issues
* Centralized notification management
* Customizable channel routing

### In-app alerts

View notifications directly within the Vayu platform:

* **Tier usage alerts** - When usage passes the last configured tier, prompting you to adjust settings
* **Action required** - Notifications for invoices pending approval or sync issues
* **System updates** - Important platform changes or maintenance notifications

## Configuring alerts

To set up notifications:

1. Navigate to **Settings**
2. Go to **Notifications**
3. Select your preferred notification channels
4. Configure alert types and thresholds
5. Add recipient email addresses or Slack channels
6. Save your notification preferences

## Alert types

### Usage-based alerts

Monitor customer consumption patterns:

* **Tier crossing** - Customer moves to a different pricing tier
* **Usage threshold** - Consumption reaches a specified percentage of commitment
* **Overage detection** - Usage exceeds contracted amounts
* **Last tier exceeded** - Usage surpasses the highest configured tier

### Billing alerts

Stay informed about billing cycle events:

* **Invoice generated** - New invoice created for a customer
* **Invoice approved** - Invoice ready for sync to ERP
* **Payment received** - Customer payment processed
* **Payment overdue** - Invoice past due date

### System alerts

Operational notifications:

* **Sync failures** - Issues syncing data to ERP systems
* **Integration errors** - Problems with connected systems
* **Data quality issues** - Missing or inconsistent billing data

## Managing notifications

### Notification preferences

Customize which events trigger notifications and who receives them. You can:

* Enable or disable specific alert types
* Set different recipients for different alert categories
* Configure notification frequency (immediate, daily digest, weekly summary)
* Define custom thresholds for usage-based alerts

### Notification history

View past notifications to track:

* When alerts were sent
* Which events triggered notifications
* Who received the alerts
* Actions taken in response

## Best practices

* **Set appropriate thresholds** - Configure alerts that provide actionable information without overwhelming your team
* **Route strategically** - Send different alert types to the appropriate teams (billing, customer success, finance)
* **Test notifications** - Verify alerts are working correctly before relying on them for critical events
* **Review regularly** - Periodically assess which alerts are valuable and adjust accordingly
* **Document responses** - Create runbooks for common alert scenarios to ensure consistent handling